Refund policy

At glossè, we take great care in crafting and packaging every order. We hope you love your purchase, but if something isn't quite right, we're here to help.

Change of Mind

Due to the nature of our products and for hygiene reasons, we are unable to accept returns or exchanges for change of mind.

Please choose carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

Your order number
A brief description of the issue
Clear photographs of the item and packaging

Once your claim has been reviewed, we'll arrange an appropriate resolution, which may include a replacement, refund, or store credit where applicable.

Refunds

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.